Privacy Policy

Charlotte The Sports Physio

Last updated: March 2026

Charlotte Davies Physiotherapy is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

1. Who We Are?

Charlotte Davies Physiotherapy provides physiotherapy assessment, treatment and rehabilitation services.

Data Controller:

Charlotte Davies

HCPC Registered Physiotherapist

Third Space Medical

Soho

London

United Kingdom

Email: charlottethesportsphysio@gmail.com

Website: www.charlottethesportsphysio.com

Charlotte Davies is the data controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following types of personal data:

Personal Information

Name
Email address
Phone number
Date of birth
Address (if provided)

Health Information (Special Category Data)

As part of physiotherapy services we may collect:

Medical history
Injury details
Exercise history
Treatment notes
Imaging or reports you provide
Rehabilitation progress data

This information is necessary to provide safe and effective physiotherapy care.

Website Usage Information

When you use the website we may collect:

IP address
Browser type
Pages visited
Time spent on the website
Cookies and tracking data

3. How We Collect Your Information

We may collect data when you:

Book an appointment online
Contact us via email or website forms
Attend physiotherapy consultations
Complete intake forms or assessments
Communicate regarding treatment

We may also collect limited information automatically through website analytics tools.

4. How We Use Your Information

Your information may be used to:

Provide physiotherapy assessment and treatment
Manage appointments and bookings
Communicate with you about your care
Provide rehabilitation plans and follow-up advice
Maintain accurate medical records
Improve our services and website
Meet legal and professional obligations

5. Legal Basis for Processing Data

Under UK GDPR, we process your data based on:

Article 6 – Lawful Basis

Provision of healthcare services
Legitimate interests in running the business
Consent (where required)

Article 9 – Special Category Health Data

Health data is processed because it is necessary for the provision of health care and treatment by a regulated health professional.

6. Data Storage and Security

We take appropriate security measures to protect your personal data.

Your data may be stored securely using:

Encrypted clinical notes systems
Secure email communication
Password-protected devices

We retain physiotherapy records in accordance with professional and legal requirements (typically 8 years for adults).

7. Third Party Services

Some services used to operate this website may process your data on our behalf, including:

Wix – website hosting and booking platform
Heidi AI – clinical documentation support
Payment processors (if applicable)

These providers are required to comply with relevant data protection regulations.

8. Cookies

Our website may use cookies to improve functionality and understand how visitors use the website.

Cookies may collect information such as:

Website usage
Device information
Anonymous analytics data

You can manage cookie preferences through your browser settings.

9. Sharing Your Information

Your personal data will not be sold or shared for marketing purposes.

Information may be shared only when necessary:

With other healthcare professionals involved in your care (with consent)
If required by law or safeguarding obligations
For insurance claims or clinical referrals (with consent)

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (where appropriate)
Restrict or object to processing
Request data portability

Requests can be made by contacting the email listed above.

11. Complaints

If you are unhappy with how your data has been handled, you may contact:

Information Commissioner’s Office (ICO)
https://ico.org.uk

12. Changes to This Privacy Policy

This policy may be updated occasionally to reflect legal or service changes. The most recent version will always be available on this website.